top of page
Black Logo_No Text-3cm.png

Ealain-Jaq

Studio

Privacy Policy

Ealain-Jaq Studio is an Australian creative e-commerce and community marketplace. We are committed to transparency and protecting the personal data of our creative community.

Quick Navigation

  • Information Collection

  • Use of Information

  • Sharing of Information

  • Cookies and Tracking

  • Storage and Security

  • User Rights

  • Children’s Privacy

  • Changes to Policy

  • Contact Information

1. What information we collect

We may collect personal information that you voluntarily provide when you:

  • place an order

  • submit a form

  • upload files or images

  • request support or advice

  • create or use pattern software features

  • submit a community marketplace listing

 

This information may include:

  • name

  • email address

  • delivery address

  • order details

  • uploaded images or files

  • messages sent to us

  • contact details you choose to share for marketplace listings

 

Delivery address details are collected solely for order fulfilment, shipping, and related customer service purposes and are not used for marketing or profiling.

​

We also store a unique customer ID and related pattern project data when using our digital pattern software.

​

We do not collect sensitive personal information.

2. How we use your information

We use collected information to:

  • process and ship orders

  • communicate about orders or enquiries

  • provide customer support

  • operate the pattern software and restore saved projects

  • display or forward marketplace listing information with your consent

  • prevent fraud and maintain security

  • comply with legal obligations

 

Delivery address information is shared only with shipping carriers and postal services for the purpose of delivering purchased goods.

3. Sharing of information

We do not sell or rent personal information.

​

Information may be shared only where necessary to:

  • operate the website and services

  • comply with legal obligations

  • forward contact details when a user chooses to be contacted through the community marketplace

  • process payments via third-party payment providers

  • shipping carriers and postal services for delivery of purchased goods

 

For community marketplace listings, we only pass on contact details with the user’s consent. We are not involved in the transaction and do not verify users or listings.

4. Cookies and tracking technologies

We may use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

​

Our website may use third-party analytics and advertising services (such as hosting platform analytics, payment providers, and marketing pixels) which may collect browsing or interaction data through cookies or similar technologies. These providers may use this data for measurement, security, and advertising purposes in accordance with their own privacy policies.

5. Data storage and security

We aim to protect your personal information through a system of organizational and technical security measures. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

 

Data may be stored on secure servers located in Australia or through reputable hosting providers used to operate the website.

​

Order records may be retained for accounting and tax compliance purposes as required by Australian law.

5A. Pattern Software & Account Data Storage

We provide optional digital pattern software and progress tracking features.

 

When using these features, the following information may be stored on our secure servers:

  • a unique customer ID number

  • saved pattern files generated by the software

  • project progress and settings related to those patterns

​

This data is stored solely to allow the software to function and restore your work between sessions.

​

We do not store personal identity information (such as name, address, or payment details) within the pattern data itself.

​

Users are responsible for maintaining backups of any important project files.

​

Pattern software data stored on our servers is used only to operate and restore user projects and is not used by us for marketing, analytics, profiling, or advertising purposes.

6. User rights

You have certain rights under applicable data protection laws. These may include the right to request access and obtain a copy of your personal information, to request rectification or erasure, and more.

7. Children’s privacy

Our services are intended for users aged 18 years or older.

​

We do not knowingly collect personal information from minors. If we become aware that such information has been provided, it will be deleted.

8. Changes to this policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated revised date and the updated version will be effective as soon as it is accessible.

9. Contact information

If you have questions or comments about this policy, you may email us at info@ealain-jaq.com.au.

bottom of page